Refund Policy | AI Walker Zhang LLC

1. Overview

AI Walker Zhang LLC ("Company," "we," "us," or "our") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products and services.

2. Eligibility for Refunds

Refund eligibility varies by product and is generally considered under the following circumstances: (a) service outage or unavailability that materially impacts your use of the product; (b) billing errors resulting in overcharges; (c) technical issues attributable to our systems that prevent you from using core features; and (d) other circumstances as determined at our reasonable discretion.

3. Refund Request Process

To request a refund, please email [email protected] with: (a) the name of the application or service; (b) the date of the charge; (c) the amount charged; (d) a detailed explanation of why you are requesting a refund; and (e) any relevant supporting information. We will review your request and respond within 5 business days.

4. Refund Timeline

Approved refunds will be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution. Typically, credit card refunds appear within 3-5 business days after processing.

5. Non-Refundable Circumstances

Refunds are generally not provided for: (a) change of mind after using the service; (b) failure to cancel a recurring service (if applicable) before the renewal date; (c) partial usage of prepaid credits or bundles; (d) issues caused by third-party services or your own systems; and (e) violations of our Terms of Service.

6. Chargebacks

If you have an issue with a charge, we encourage you to contact us first before filing a chargeback with your bank or credit card provider. We will work with you to resolve the issue. Chargebacks filed without prior contact may result in account suspension.

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. The refund terms in effect at the time of your purchase will apply.

8. Contact

For questions about this Refund Policy or to submit a refund request, please email [email protected].